Privacy Policy

Verdanta Hospitality Pvt. Ltd. ("Verdanta", "we", "our", or "us") is committed to protecting the privacy of all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or stay at Verdanta Coonoor.

1. Information We Collect

We may collect the following types of personal information:

Personal Identifiers: Name, email address, telephone number, postal address, date of birth, nationality, and passport or government-issued identification details (where required for check-in).

Reservation & Stay Information: Dates of stay, room preferences, dietary requirements, special requests, and billing details including credit or debit card information.

Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other analytical data collected through cookies and similar technologies.

Communication Records: Records of correspondence with us via email, telephone, or other channels, including feedback and survey responses.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage reservations, including confirming bookings, processing payments, and communicating pre-arrival and during-stay information. To personalise your experience and anticipate your preferences during future stays. To send you marketing communications, including newsletters and promotional offers, where you have provided consent. To improve our website, services, and facilities through analysis of usage patterns and guest feedback. To comply with legal obligations, including tax reporting and regulatory requirements under Indian law.

3. Information Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering services — subject to confidentiality agreements. We may also disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Verdanta, our guests, or others.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data in transit and at rest, regular security assessments, access controls, and staff training on data protection practices.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Reservation and billing records are retained for a minimum of seven years in accordance with Indian tax and financial regulations. Marketing preferences and communication records are retained until you withdraw your consent.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to object to certain processing activities or to request data portability. To exercise any of these rights, please contact our Data Protection Officer at the details below.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. For more information, please refer to our cookie notice displayed when you first visit our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 16 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Verdanta Hospitality Pvt. Ltd.
Thiashola Estate, Upper Coonoor
Tamil Nadu 643101, India
Email: privacy@verdantacoonoor.com
Telephone: +91 1234567890